Privacy Policy

Privacy Policy

Last updated: January 17, 2026

Birdi (“Birdi”, “we”, “our”, or “us”) values your privacy. This Privacy Policy explains how we collect, use, store, and share information when you use the Birdi mobile app, website, and related services (collectively, the “Service”).

By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

a. Information You Provide

When you use Birdi, you may provide:

• Account information (such as name and email address)
• Business information (such as business name, products or services, pricing, and policies)
• AI instructions and business knowledge you enter
• Messages and conversation content sent or received through the Service
• Scheduled messages and follow-up preferences
• Communications with our support team

b. Communication Data

To provide messaging and calling features, Birdi processes communication data, including:

• Phone numbers (yours and your customers’)
• SMS and MMS message content
• Call metadata (such as timestamps, duration, and direction)
• Call recordings or transcripts only if you explicitly enable these features

Birdi does not listen to, monitor, or record calls unless you enable call recording or transcription.

c. Automatically Collected Information

We may automatically collect:

• Device and app usage data
• Log data (such as IP address, timestamps, and error logs)
• Interaction data to improve product reliability and performance

2. Use of Information

We use the information we collect to:

• Provide, operate, and maintain the Service
• Enable text messaging, calling, and follow-ups
• Generate message suggestions and automated replies
• Maintain conversation context and history
• Improve product performance, reliability, and user experience
• Provide customer support and account management
• Process subscriptions and payments
• Comply with legal, regulatory, and carrier requirements

3. SMS and Messaging Privacy

Birdi processes phone numbers and SMS/MMS message content solely to provide messaging and communication features to users of the Service.

We do not sell, rent, or use phone numbers or message content for marketing or advertising purposes, and we do not share message content with third parties except as necessary to operate the Service (such as messaging, calling, and infrastructure providers acting on our behalf).

4. AI and Automated Processing

Birdi uses AI-powered features to generate message suggestions, automated replies, summaries, and follow-up actions based on:

• Conversation context
• Business knowledge you provide
• Instructions and preferences you configure

You remain in control of how automation works. You can enable, disable, or customize AI behavior at any time.

Birdi does not use your private conversations to train public AI models.

5. How We Share Information

We do not sell your personal information.

We may share information only in the following circumstances:

a. Service Providers

With trusted third-party providers that help us operate the Service, including:

• Messaging and calling providers
• Cloud infrastructure providers
• Analytics and error monitoring services
• Payment processors

These providers are contractually required to protect your data and use it only to provide services to Birdi.

b. Legal Requirements

We may disclose information if required to comply with applicable law, regulation, legal process, or governmental request.

c. Business Transfers

If Birdi is involved in a merger, acquisition, or sale of assets, information may be transferred as part of that transaction.

6. Data Retention

We retain information only for as long as necessary to provide and improve the Service and meet legal, accounting, and compliance obligations.

You may request deletion of your data by contacting us.

7. Your Rights and Choices

Depending on your location, you may have the right to:

• Access your personal information
• Correct or update your data
• Request deletion of your data
• Object to or restrict certain processing

Most settings can be managed directly within the Birdi app.

8. Opt-Out and Support

Message recipients may opt out of receiving messages at any time by replying STOP.

For help, recipients may reply HELP or contact us at contact@birdiai.com.

9. Data Security

We use reasonable administrative, technical, and organizational safeguards to protect your information. However, no system is completely secure.

10. Third-Party Links

The Service may contain links to third-party websites or services. We are not responsible for their privacy practices.

11. Children’s Privacy

Birdi is not intended for use by individuals under the age of 13. We do not knowingly collect personal data from children.

12. Contact Us

If you have questions or concerns about this Privacy Policy, contact us at:

Email: contact@birdiai.com
Website: https://www.birdiai.com

13. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.